Complaint Regarding Poor Support and Request for Immediate Refund

Technical Q&A
1

I am writing to express my deep dissatisfaction with the poor support experience I have received. I subscribed to Shopify on **17 August 2025** for the store **[yourstore].myshopify.com**, but have been unable to resolve the issue due to consistently automated responses and no meaningful assistance.

This level of service is extremely disappointing and not acceptable for a platform of Shopify’s reputation. Therefore, I request:

  • Immediate processing of my **refund**, as I have not been able to utilize the services.
  • A clear update on my case and better support communication going forward.

Store Details:
• Store URL: https://torris-blend.myshopify.com/
• Registered Email: torrisblends@gmail.com
• Purchase Date: 17 August 2025

Please process my refund as soon as possible, and address the lack of support quality to prevent future issues.

2

What was the specific issue you had?

3

Unable to Log in to My Shopify Store

Hello Shopify Support Team,

I am unable to log in to my Shopify store even after trying all possible methods and also contacting Shopify support earlier.

Here are the details of my case:

  • I originally created the store using my Shopify Partner account.

  • Later, I transferred ownership of the store to my client’s account.

  • After that, my collaborator access was removed, and now neither I nor my client are able to log in to the store.

  • We have already tried password reset, 2FA recovery, and browser troubleshooting, but nothing is working.

Could you please help us regain access to the store? We can provide any required verification details (registered email, billing info, domain, etc.) to prove ownership.

Looking forward to your urgent assistance.

Thank you,