Complaint

Topic summary

Issue: Customer placed an order on April 7, 2025, but cannot reach the seller.

Problems encountered:

  • Seller not responding to emails
  • Company URL no longer recognized/accessible
  • Website is offline
  • Email addresses now bouncing/declined

Current status: Customer seeking guidance on how to recover their payment for an item that was never received from what appears to be a defunct or fraudulent seller.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.

I ordered an item on 7/4/25 the seller wouldn’t answer my emails I tried to contact shop via their firm but the ULR for the company I bought my item from is unrecognised I have tried to email them but now their emails are declined and their website is no longer available how do I get my money back