Completed Sales Not Showing At Shopify Homepage

Shopify Discussion

Topic summary

Store owners are reporting that completed sales are displaying as zero on their Shopify admin homepage and mobile app, despite actual transactions occurring.

Initial Issue & Response:

  • The problem first appeared affecting the Analytics > Live View section, preventing accurate sales data from displaying
  • Shopify acknowledged the issue and confirmed developers were actively working on a fix

Current Status:

  • The issue has resurfaced for multiple users, with reports continuing over a year after the original post
  • Recent users report sales not showing at all, indicating this may be an ongoing or recurring problem

Recommended Actions:

  • Users experiencing delays longer than 24 hours should contact Shopify’s authenticated support team through the Help Center
  • Support can be accessed via AI chat in the Help Center or by creating a support ticket
  • Shopify staff indicate no recent widespread reports, suggesting cases may need individual investigation

Resolution: The discussion remains open with no confirmed permanent fix, requiring case-by-case support intervention.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

Hi guys!

My store sales for the day are not showing up at the shopify homepage. It is showing up as zero sales. This issue is also happening on the shopify app.

Just encountered this issue since late yesterday. Anyone having the same issue? I’ve lodged a support ticket with shopify team, waiting for their response.

Thanks!

2

Hi, @Marketzone .

Welcome to the Shopify Community and thanks for sharing your question here!

I understand your store sales for the day are not populating within your Shopify admin.

As of yesterday, Shopify received reports of the Analytics > Live View section not displaying accurate data which may be affecting the sales displayed on your admin. As a result, some stores are seeing sales data not being reported correctly.

Our developers are actively working to have this resolved for you so that the correct information will display on your admin and Shopify Mobile app. We appreciate your patience and understanding as we work to resolve this. Please keep an eye out on our community forums and social handles for an update.

If you have any other queries, feel free to share them here.

I hope this helps!

3

This is still happening to me, and this is more than a year after the original post…

1 Like
4

Hi, @RoyalPalms .

Thanks for joining the thread.

We don’t have any recent reports of analytic data issues. However, I’d like to ensure our team has eyes on this to make sure this is resolved for you. Please reach out to us through the Shopify Help Center to create a support ticket.

5

hey my sales aren’t showing at all.

6

Hey @jadenirijah

Thanks for joining the thread. I am sorry to hear you are also experiencing this issue. While there can sometimes be delays in the analytics reports, delays that take longer than 24 hours should be reported to our authenticated support team for further investigation. You can reach out via our AI chat in our Help Center to contact our chat support. To access our authenticated support, please follow this link: Shopify Help Center. We’re happy to look into this further.

7

I’ve been having this issue from the last month all of a sudden and so is another friend of mine on a different Shopify store: how can we fix this?