Does Shopify use a company named Swanky to help fix compliance issues? Asking because I’ve been getting emails about needing to fix it right away but wanting to charge a fee in order to do so. It’s making me feel like it’s a scam which is preventing me from moving forward.
Topic summary
Main issue: A merchant asked if Shopify partners with a company called “Swanky” to resolve compliance issues, after receiving urgent, fee-based emails and suspecting they were a scam.
Response: A reply stated that Shopify does not use any service called Swanky and deemed the emails probably a scam.
Evidence/clarity: No supporting materials (e.g., screenshots) or official Shopify confirmation were provided in the thread.
Outcome/status: With only one reply, the thread leans toward the emails being fraudulent. No concrete actions or resolutions were recorded, and the discussion remains minimal without further verification.