Concerns with seller

This could be the wrong place to post this but I’m unsure of where to post it and have not received a response from my original inquiry::: I bought 2 items from a seller that never shipped my order, and the only way to contact them is email, and the email that’s listed for them is inactive/disabled. I am in the process of disputing the transaction, and my main concern is how the sellers store is still open. I am quite certain that I am not the only one to have trouble with this seller, and very curious to how their store is not suspended or banned. The store name is “My Store”. It’s been 11 days since my order of 2 t shirts has been placed, and I have not received any updates at all, nor has my item even been shipped. Alot can happen in 11 days, but it looks as if there’s never been any interruptions at all for this seller to continue receiving payments while leaving customers in the dark. It seems a little too loose around here. What’s going on?

link to store ?

The store is no longer available. That was my main concern. Thanks to whoever took care of it promptly.

I realized that I just no longer can see their store from the shop pay app, as if I’m blocked or something, but if I select visit online store their page shows up in microsoft edge. Below is the link to their store. I also noticed that they have multiple of the same items for various prices. To whoever is viewing this post, please give me your opinion on this, while keeping my post above in mind as well, cause I don’t understand how their store hasn’t been flagged yet.

https://0fc402-1b.myshopify.com/?utm_source=shop_app&list_generator=link_to_storefront&context=shop_store&user_id=497001646