Hi everyone ! I have a problem with the configurator app.
When i translated my site with transcy app the configurator wont work.
Then I contact the app they told me it works but i tried with every software and it still doesn’t work ! (the price dosent change) https://www.loom.com/share/4fdfed2054eb44a1910bc5af62236f45
The website : https://jitensha.fr/products/configurateur-jitensha
Someone may have encountered this problem in the past? I still can’t find it! this is a real case study 
I summarize it more precisely here.
We have a “Custom Product Builder” configurator on our site. We also use a translation application "Transcy.
Everything works perfectly, except that on the translated English version, the prices of the configurator do not update. However, the system is good because if you validate the cart, it is the right price that is updated. But in terms of display, it does not work.
Here is a video example of the problem: https://www.loom.com/share/4fdfed2054eb44a1910bc5af62236f45
However, on the original version (French), the prices of the configurator work perfectly well!
Transcy is not able to solve this problem, because when they do the tests on their side, and everything works perfectly. So for several weeks, we have been testing on all types of devices, browsers, clearing caches and private browsing…
On their side, even using a VPN to locate in France, everything works perfectly and the price of the bike updates according to the choices: https://www.loom.com/share/930533cfc09145fcac5a89f1695d640e
However, it does not work for us or for the customer. So we have to solve this problem. We have tried everything and we are thinking of changing applications as a last resort, but we are not even sure that this would work and solve the problem.
Can anyone figure out what’s going on? It seems completely crazy!
Website is: Mon Jitensha – JITENSHA
The language selector is in the footer.
Thank you so much in advance,
Best regards,
Max COSTA