I bought a new domain through Shopify and have been trying to connect to Instagram Shopping and it tells me my product catalog needs to be updated. I thought I did this but I guess not. can someone please tell mw how to fix this. I’m clearly missing something. Thank you!
Hi Theknottedrug,
Not to worry as I can help make sure that your product catalog is updated. Are there any other error messages you’re seeing besides updating your product catalog?
Now that you’ve gone ahead and added Instagram Shopping to the Facebook Sales channel, we need to see that you’ve added your product catalog to your Instagram account. This step is important as it’s part of the setup to ensure your products are visible on Instagram to your customers. Before proceeding with this step, you’ll want to check that your Instagram account is set to a Business Profile to allow for shopping.
How to convert Instagram account to a Business Profile:
You’re able to do this by navigating to your Instagram account, open your Business profile options and click Settings. From there, you’ll need to click Business > Shopping and confirm your Facebook account and select the product catalog that you’d like to connect. I’ll share this resource from our help center on Setting up your Instagram Shopping that includes steps for better visibility. Please note: The Shopping section may not be available if your Instagram account is under review. Next best step would be to wait for Instagram to update your account before moving forward with the setup process.
I have done all of us this already! My old Shopify domain was approved for Instagram shopping with no problems. Now that I bought a new domain I’m having issues. I have attached the error message I am receiving. it seems My domain is not being verified. Please help!!
Thank you for letting us know and sharing that error message.
Based on the screenshot, it looks as though the catalog is not being accepted due to your previous domain being connected to your Instagram Shopping. You may need to log into your Instagram account and navigate to Settings > Business > Shopping > Website and update the domain. The URL for a given product in your catalog must link to your own branded site.
For more information on how to edit your settings within Instagram, I’ll share a resource here from Instagram’s Help Center.