Connecting Facebook with shopify

Shopify Discussion

Topic summary

A user encounters an error when attempting to connect Facebook to their Shopify store. An attached screenshot shows the specific error message they’re receiving.

Current Status:

  • A support representative has requested additional information (screen recording and store link) to investigate the issue further
  • Another user reports experiencing the same problem
  • No solution has been provided yet

The discussion remains open with the issue unresolved, awaiting the original poster’s response with the requested diagnostic information.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hey everyone,

I’m getting this error while trying to connect my facebook with shopify

Alurithardd_0-1731690965496.png
Alurithardd_0-1731690965496.png1386×694 67.2 KB

2

Hi @Alurithardd

Can you record the error on your end and share with me? I will check further for you

3

Hi @Alurithardd

Can you record the error on your end and share with me the store link ? I will check further for you

4

I’m having the same problem; how did you resolve it?