Contact Form Is not working

Store Design

Topic summary

Contact form submissions are not reaching the store’s email, despite previously working. A customer reported messages were sent, but none were received; a test by the store owner also failed.

Actions taken: The store owner verified the notification email through their email host (GoDaddy) from Admin Settings > Notifications, but test emails from the contact form still do not arrive. Store is using the Venue theme. The owner prefers assistance within the forum and does not want to grant access.

Parallel report: Another store (MuirEnergy) confirms GoDaddy verification and says they do receive test emails, but not emails from actual contact form submissions. They shared their URL (muirenergy.com) and initiated a direct message.

Current status: No fix or root cause identified. Issues appear related to email deliverability for form submissions versus test emails. No images or code are central. Discussion remains open with unresolved questions and no confirmed solution.

Summarized with AI on December 23. AI used: gpt-5.
1

Our contact form has worked in the past, meaning we got submissions to our email address that is connected to our store. Had a customer say they were sending us messages via the contact form but we never received anything so I tested it and never received the test. I went into the Notifications section of the Admin Settings and saw that the email had to be verified via our server (GoDaddy). I did that (even though I thought I had already done that) but still not receiving my test emails.

Anyone have a fix for this? I’m running the Venue theme.

1 Like
2

I’d prefer just some help via the forums here. Not comfortable giving access

3

I am having a very similar issue. Our GoDaddy is verified and we are receiving test emails. But not emails for actual form submissions

4

Our store URL is Muirenergy.com.

5

Direct messaged you