A Shopify store owner reports their contact form suddenly stopped delivering emails after working properly for a year. Customers have complained about unanswered inquiries, though messages aren’t appearing in spam folders either.
Troubleshooting attempts:
Current status:
Hi,
I’m no longer receiving emails from my contact form. They aren’t in my junk mail either. I’m not using a third party app. I’m using a sender email on Shopify and it’s forwarding to my personal email. It worked perfectly for the last year but all of a sudden is no longer working and I haven’t changed anything. I have customers reaching out on social media saying they are waiting for a reply through email but I’m not receiving anything!
TIA
You should contact with Shopify support. Or share the store URL so that I can check the bug that maybe causing the issue in sending the customer messages.
https://fleurelleflowerfarm.ca/pages/contact
Perfect, I’ll try contacting them. I didn’t realize that I could!
I found that form is working well. You just need to contact with Shopify support.
Okay! I see I just received an email I believe from you? I tried testing the form earlier and didn’t receive anything! I’m chatting with support now. Thank you!
Yes,
I test it. Maybe the emails are blocked from the restricted countries.
Do you know how to check for that? I’ve been in contact with support for a bit now and we have yet to find a solution.
You can check the supported countries from here.
Hello,
I tried the contact form this morning and it worked. However, I just tried it again and didn’t receive the email.
Sylvie