Contact page no longer sending emails

Shopify Discussion
1

My “contact us” page had stopped sending me emails. On the page itself, the message seems to have been sent, with the “thanks for contacting us” note popping up. But when I go to my email (which is my store’s domain name@gmail.com), I don’t have any emails. It was working fine until recently. Anyone else experiencing this?

2

Hi, @Roxmachine .

Welcome to the Shopify Community!

I understand that as of recently you’re unable to receive Contact Us Form emails. I would like to advise that Contact Form submissions are sent to the Sender Email in your Shopify admin, under Settings > Store details, not the Store Contact Email. Please double-check that you’re checking the correct email address. We have additional information included in our help center resource.

Is it just the contact form affected or are you also not receiving new order notifications, payout notifications and staff account-related emails?

In the meantime, I’d like to troubleshoot by sending a test notification as this should trigger the proper creation of these notification subscriptions. The email should send through courier as normal.

Send a test notification:

  • From your Shopify admin, head to Settings > Notifications.

  • Scroll down to the section: Staff Order Notifications.

  • Click the trash icon to delete any recipients that are not receiving notifications as expected.

  • Click the Add Recipient button to re-add the same email address.

  • Save your changes.

Lastly, I’d love to learn more about what else you’re currently working on. Have you had a chance to create a social media strategy for your business? If not, we’ve created a helpful engagement guide on our Shopify Blog to help you identify goals, and your target audience, establish social proof and much more.

If the test notification steps have not triggered an email, I recommend reaching out to our support team through the Shopify Help Center. Our team will need to take a closer look to effectively troubleshoot.

I hope this helps!

3

Hi @Roxmachine ,

This is Victor from PageFly - Free Landing Page Builder.

You can follow my guide to check and add your email to the store detail

Step 1: Online Stores > Setting > Store Detail

Step 2: Click Edit in Contact information section and add your email address to ‘ Sender Email ‘

PageFlyVictor_0-1669782288571.png
PageFlyVictor_0-1669782288571.png1194×845 48.9 KB

Hope this can help you solve the issue.

Best regards,

Victor | PageFly

4

Thanks for your help Victoria. Just for background, I have been checking my Sender Email for these Contact Form emails. It seems to be just the Contact form that is affected because the test order notification you suggested came through just fine. In the near future, I’d love to create a social media strategy but can’t really do that if customers aren’t able to reach me through my Contact page.

5

Thanks for the guide, Victor.