When I fill out the contact form on my website (Dawn Theme) it sends the message straight to my Spam folder in my business email almost every time.
When I go to respond to the contact emails it then sends it to the person that inquired spam folder. Its going to spam folders when the contact information goes out from the website AND when I try to respond to that email.
Any ideas greatly appreciated. Thanks
Hey James,
This is a question already asked in this thread: https://community.shopify.com/c/shopify-discussions/confirmation-emails-going-to-spam-folders/m-p/1412818
The ‘TLDR’ on this is that there’s no for-sure way to prevent emails from going to junk/spam folders.
The best thing you can do though is setup the DNS records (DKIM & SPF records) for verifying your domain which the emails are being sent from. See this official help doc for setting up DNS records to ‘verify’ your email/domain: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#connect-to-spf-and-dkim-records
Here are also a few 3rd party blogs which outline some things that could help:
https://integrately.com/blog/shopify-emails-going-to-spam
https://www.inboxally.com/blog/shopify-emails-going-to-spam-and-how-to-fix-it
https://www.logbase.io/blog/why-are-my-shopify-emails-going-to-spam
Cheers,
Stephen