Where can I contact Shopify support and ask to activate the (general?) Carrier service feature?
I’m trying to add multiple postal carriers to the shop.
Br. Kati
Hey @KatiM
You will have to use the Shopify Chatbox to access Shopify Support. This chat starts off AI and will inform you that you need to upgrade to the Advance or Plus Plan level. This is not true. Type “agent” and you will be rerouted to a live support agent. You do have to be on Shopify Plan level and above (Basic doesn’t support the Carrier Service). Depending on your subscription payment, this feature could cost $20 USD. If you pay annually, you get this feature for free.
Please keep in mind, if you change plan levels or subscription payment plan, Shopify will turn this feature off again until you speak with support again.
If you have any follow-up questions, please do ask.
Thanks,
Chelsey
Warm thanks Chelsey for the support response. I can proceed now. Thanks!!!
Br. Kati