Hi, I operate www.RideOns.com.au and my contact us from [on the contact us page] has stopped delivering messages to the assigned email inbox. We use a simple Outlook.com email address. We have been on a paid plan for a few years and never experienced this issue. I have checked that the assigned email address is still correct, and have tried submitting a form from several different IP’s.
I would most appreciate any guidance that can be offered. Link to contact us form: https://rideons.com.au/pages/contact-rideons-com-au *Please let me know if you require any additional information. Thank you in advance.
This is PageFly - Free Landing Page Builder. I would love to provide my recommendations for your store based on 6 years of providing solutions for about 100.000 active Shopify merchants.
Regarding your concern about not receive any form from Contact Us form.
Have you set up the email correctly? If not please read this article is for you https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email
If not please help me to check on your spam inbox and even your Blocked email rule.That might be blocked due to your mail rule.
Hope this will help you solve the issue
If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.
Best regards,
PageFly
Hi PageFly and thank you for reaching out. We use a standard outlook email address. The messages are not landing in our junk folder. *Not sure how to check the blocked email rule. I should re-iterate that it has been working, just not the past few days…