Main issue: The store’s Contact form acknowledges submissions but no email is received at the address configured in Shopify Settings (the store’s notification email).
Observed behavior: After submitting, the page displays “Thanks for contacting us. We’ll get back to you as soon as possible.”, yet no message is delivered to the configured email or to any other address. No error message is shown.
Expectation: Messages submitted via the Contact page should be sent to the email set in the store’s configuration.
Request: Guidance on whether any additional setup or configuration is required to make the Contact page send emails properly.
Status: No troubleshooting steps, causes, or solutions have been provided in the thread so far; the issue remains open and unresolved.
Hi,
The Contact Us page is not sending emails to the email id which is set up on the Shopify Configuration.
It does not show any error message. It shows the message - “Thanks for contacting us. We’ll get back to you as soon as possible.”, but email is NOT send to the email id which is in the settings or anywhere.
Is there any set up I need to do to get the contact us page working?
Thanks