I got contacted by a member of Shopify’s Trust & Safety team because I am “selling branded or trademarked products” (fanart of anime) and they listed those items. They gave me a few options on what to do so that I don’t get locked out of my account before the 2 days is up. They also said at the very…

Hi there, @GP202 ! Thanks for letting us know about this. For cases such as this where you have been contacted by our Trust and Safety team the only place you’ll be able to get any further info or support on this topic will be directly via email reply from the team. These contacts are handled in …

Hi Don, Thanks for replying back. Turns out this is a fairly common issue that’s been happening since 2021. There’s a couple previous long Discussions made here about the same issue and these customers also did not get a reply back from that Specialized Team before getting locked out of their shop.…

Hi again, @GP202 ! In this case, I would refer you back to your existing email with the Trust and Safety team again, as we’re not able to provide support for this issue outside of that team. In terms of account support outside of this, if you find you have been billed in error for using Shopify yo…

That’s your response? How pitiful. I sent valid invoices (now for the third time) and still have heard nothing back in over 6 days. My site has been shutdown and I have contacted an attorney because I am not violating any policies. My suggestion for anyone who thinks Shopify is the way to go, you sh…

You are so right! Did they ever solve your problem?

Don? Why recommend something that you know your shopify doesn’t use? Its apparent that no one is working…the trust & safety team has disabled my account after me sending them 81 emails? My account is now on the verge of being closed. You all need to change this system because it horrible!

Contacted by Trust & Safety Team

Shopify Discussion

Alecmaze December 11, 2023, 6:32pm 10

Thanks, thats where i will go!

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