Is there any way to contact someone at shopify without it going through the bot help desk?? I’ve tried all the channels (LinkedIn, phone, email, instagram) and keep getting directed to it! I no longer have my shopify email address and therefore cannot login and so cannot contact anyone!! I’ve been charged for shooify and haven’t used the account in at least 1,5+ years. Any suggestions?? Thank you!!
Hey @Fbakker .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to speak with our live support to assist you further - you can get in direct contact with our live support by completing this form here.
Once that form is completed, you should see the option to speak with a Support Advisor regarding the charges and situation.
Let me know if you have any questions.
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