Content Blocks + Judge.me Widget Showing in Theme Editor but Not on Live Product Page

Store Design

Topic summary

A user encountered an issue where content blocks (custom and native “image with text” sections) and a Judge.me reviews widget displayed correctly in the Shopify theme editor but failed to appear on the live product page.

Key Details:

  • Affected elements: Custom content blocks, Shopify native blocks, and Judge.me widget
  • Issue isolated to live site only (editor preview worked fine)
  • User provided a Loom video demonstrating the problem
  • Shopify support indicated this was likely theme-related (third-party theme in use)

Resolution:
A community member confirmed the issue appears to be resolved on the live website, though the specific fix or cause was not documented in the thread.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

I’m working on improving the layout of my product pages and have run into a strange issue. I’ve added two “image with text” blocks — first through a custom section, then using Shopify’s native blocks — and in both cases, the content shows up perfectly in the theme editor but doesn’t appear on the live product page.

I’m also seeing the same issue with the Judge.me reviews widget: it displays in the editor preview, but not on the live site.

I recorded a Loom to show exactly what’s happening:
:backhand_index_pointing_right: https://www.loom.com/share/3837e6f8297f41c8bcc46314550ec96e?sid=7e703034-58a1-4d28-918a-3681feb7312c

Shopify support suggested this may be a theme issue (I’m using a third-party theme).

Has anyone experienced something similar, or have suggestions for how to fix this?

Thanks in advance!

Tim

1 Like
2

Hi @tim_wilfreds I can see it’s already resolved in your website. Is there anything else on this?