"Content-length smaller than lower bound on range" error when trying to upload video with GraphQL

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hi all,

So I managed to crack how to upload images to Shopify using this: https://shopify.dev/apps/online-store/media/products

I am now trying to upload videos, using pretty much the same workflow, and its going grand until I reach the part where I am to upload my file to the Amazon/Google bucket to then get a URL to post to createProductMedia().

I receive:

stdClass Object ( [Code] => EntityTooSmall [Message] => Your proposed upload is smaller than the minimum object size specified in your Policy Document. [Details] => Content-length smaller than lower bound on range )

as an error message.

I have tried with different sized videos, over 5mb and under 5mb, and in StagedUploadsCreate adjusted the “fileSize” parameter to account for which video I am trying to upload.

Has anyone encountered this problem before?

I will gladly post more code if this post receives any traction, but for now am just wondering if anyone has encountered this error before, in the meantime I will keep trying :wink:

Cheers,

Matthias

2

Ok so I found what causes this error based on another Forum post:

https://community.shopify.com/c/shopify-discussions/cannot-upload-video-object-to-the-shopify-via-api/td-p/535245
there it states that an incorrect parameter is being sent as the file e.g. a string being sent rather than the file itself.

Since I am using PHP and CURL I have tried the following to remedy this:

  1. To use “new \CURLFile()” (like I do when successfully uploading Images) - I get no response from API, error or otherwise

  2. To use “file_get_contents()” - I get no response from API, error or otherwise

Open to suggestions :grinning_face_with_smiling_eyes:

Cheers,
Matthias

3

Hello again @Matthias7 :waving_hand:

Below is a sample curl request that may be helpful to upload the video. When the upload is successful, there generally isn’t a response body other than the 204 code. Keep in mind, we’ll want to arrange the file to be last in the form data.

curl -L -X POST {StagedMediaUploadTarget.url GOES HERE} \
-F 'GoogleAccessId={StagedMediaUploadTarget.parameters CONTAINS THIS}' \
-F 'key={StagedMediaUploadTarget.parameters CONTAINS THIS}' \
-F 'policy={StagedMediaUploadTarget.parameters CONTAINS THIS}' \
-F 'signature={StagedMediaUploadTarget.parameters CONTAINS THIS}' \
-F 'file=@{RELATIVE PATH DIR TO VIDEO FILE}'

To streamline the process, you can store the response from stagedUploadsCreate mutation then build the upload request by iterating over the parameters list. The url field will be needed in the upload step, and the resourceUrl will be consumed to create the video resource object.

Hope that helps!

4

A true hero!

Thank you for your time.

I was tunnel visioning and following too closely the BulkOperation procedure.
I was expecting to:

  1. receive a reply from the CURL request you posted above
  2. then use that reply in the originalSource field

Using the resourceUrl in productCreateMedia from stagedUploadsCreate uploaded the file like a charm. :slightly_smiling_face:

Cheers,
Matthias

5

We followed this command and the result was the same. What is the specific problem?
The command we submitted is as follows:

curl -v \
-F "GoogleAccessId=video-production@video-production-225115.iam.gserviceaccount.com" \
-F "key=c/o/v/1ac203da076a45a58a03ac8a1093e1e5.mp4" \
-F "policy=eyJjb25kaXRpb25zIjpbWyJlcSIsIiRidWNrZXQiLCJzaG9waWZ5LXZpZGVvLXByb2R1Y3Rpb24tY29yZS1vcmlnaW5hbHMiXSxbImVxIiwiJGtleSIsImMvby92LzFhYzIwM2RhMDc2YTQ1YTU4YTAzYWM4YTEwOTNlMWU1Lm1wNCJdLFsiY29udGVudC1sZW5ndGgtcmFuZ2UiLDk3ODMyNiw5NzgzMjZdXSwiZXhwaXJhdGlvbiI6IjIwMjQtMDYtMjVUMDc6MTQ6MjNaIn0=" \
-F "signature=BfxwvYorVvXIrLKMk06kQmxhkiKGfB633ssLMN1EUziVGnK47PvoYc8C9pJdypo1kQ+bq0zxyZWJJ9EAjAnSRSikR1Z6xb9ki59sSucwq07pCY/cM+2R/uOjST5gfp8G+0d90Tswy/zMIH6OpEixQHeYkkIrRRWPG8oYXTCfMDQegVdAZDlRJLwbRN8X4oEBw0Mn18cJ/zRDi6HSYl7KRtuXDAq+mqaPrLsUGXRG45YTBZSMP5bUJvRGUOycQQl5D8jKAxUzK+UC5sZ/7JuGT1Bolkb+fu6xy69cF5iAJoOCG650QX5Jg959rAtmzvQUjSE9CJcLiZWVu393pstNgw==" \
-F "file=****.mp4" \
"https://shopify-video-production-core-originals.storage.googleapis.com"

response:

your proposed upload is smaller than the minimum object size specified in your Policy Document.

6

I’m encountering the same issue and have been unable to resolve it. How can you help me fix it?