Continue shopping option disappeared

Store Design
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Topic summary

A Shopify store owner reports that the “continue shopping” option disappeared after adding items to cart. Instead of seeing a popup or drawer, users are now redirected directly to the cart page with each addition.

Troubleshooting attempts:

  • The user checked cart customization settings but found no relevant redirect options
  • Another participant can see the continue shopping popup when testing the live site, but the original poster experiences direct cart redirection on both mobile and iPad devices
  • This discrepancy suggests a device-specific or session-specific issue

Proposed solutions include:

  • Checking theme settings for cart drawer/AJAX cart options in the product page customization panel
  • Verifying Shopify admin settings for cart redirection behavior
  • Investigating potential conflicts from recent theme updates, app installations, or code edits that may have broken the AJAX cart script
  • Reviewing theme.js or cart.js files for removed/commented code

Current status: Multiple users offered to collaborate directly via access codes to diagnose the issue. The problem remains unresolved, with the store owner unable to locate the necessary settings independently.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello! A few days ago, when I added a product to my cart, a “continue shopping” option would appear. However, now, whenever I add an item to the cart, I’m redirected to the cart page for each item added. This is quite annoying. I’m not sure why my theme is no longer displaying the “continue shopping” option, but if anyone could assist me in resolving this issue, it would be greatly appreciated.

1 Like
2

@Mott1 please open cart customization settings, please check if you have any option to not redirect to cart after product is added, instead it should open cart drawer

3

I don’t think I have that option available. This is what I see on my end

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4

can you please share your website link?

5

yes… itzmerakionthetreats.com

6

@Mott1 can you please share the password to view page?

7

I’m sorry!

Prettytreatz1

8

I see this pop up box which asks if you want to continue shopping

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9

So strange because on my end from both my mobile and my iPad, it takes me directly to the checkout page.

10

@Mott1 from product page it goes to cart page, please open product page in customize and check if you have an option to open drawer and not redirect

11

I’m not sure whether I do or not. Are you able to collaborate?

12

sure, please DM me collab code, I will send request

14

this is a pretty common issue on Shopify and usually happens due to one of the following:

  1. Theme settings got reset or changed (especially if you recently updated or customized your theme).

  2. Cart behavior setting changed — for example, “redirect to cart when item is added” might now be turned ON.

  3. AJAX cart code conflict — if the AJAX cart script (which shows the “continue shopping” option without redirecting) was removed or broken by an app or code edit.

Let’s troubleshoot step by step :backhand_index_pointing_down:

Step 1: Check Your Cart Behavior Setting

  1. In your Shopify admin, go to

    Settings → Checkout (or Online Store → Preferences in some themes).

  2. Look for a setting like “Enable cart redirection after adding product” or similar.

  3. If it’s ON, turn it OFF.

    This allows the cart drawer or “continue shopping” popup to appear instead of redirecting.

Step 2: Check Your Theme Settings

  1. Go to Online Store → Themes → Customize.

  2. From the dropdown at the top, open a product page.

  3. Click the “Add to Cart” button section or “Product Information” section.

  4. Some themes (like Dawn or Prestige) have an option such as

    “Show drawer cart” or “Enable AJAX cart” — make sure it’s enabled.

    If disabled, it will redirect to the cart every time.

Step 3: Check for Script or App Conflicts

If you recently:

  • Installed a new app,

  • Edited the theme code,

  • Or updated the theme,

…it’s possible the AJAX cart script was overwritten.

To check:

  1. Try switching temporarily to your previous published theme (if available).

  2. Add a product to the cart.

    • If the “continue shopping” popup works again, the issue is theme-related.

  3. If you’re using a custom theme, open theme.js, cart.js, or global.js and ensure the AJAX add-to-cart script hasn’t been commented out or removed.

15

Hey @Mott1,

Did your issue get resolved or you still need help?

16

Hi @Mott1

Ok dear, please share your store URL and collaborator code with me so I can check and provide you with the proper solution.