Have you solved this issue yet? I am experiencing something very similar but for me it just stopped syncing newly added products. I hit the “sync” button on the website it self and now it has had a “syncing in progress” disclaimer for hours.
Topic summary
Products and collections from Contrado are not syncing into connected Shopify stores despite the app showing a valid connection.
- Initially, syncing worked, but after editing product names and deleting some items, subsequent syncs stopped bringing collections/products into Shopify.
- Newly added products no longer appear in Shopify. Triggering “Sync” on the Contrado site leads to a prolonged “syncing in progress” state that lasts for hours without completing.
- Multiple users report the issue started around mid‑August and continues. Manual sync attempts do not publish new products to Shopify.
- Contrado support has acknowledged the reports and says the issue was escalated to their technical team, but no definitive fix or timeline has been provided.
Context: Contrado is a print‑on‑demand/dropshipping platform with a Shopify app; “syncing” refers to automatically pushing products and collections from Contrado to Shopify.
Status: Ongoing issue with no confirmed workaround or resolution. Current actions are limited to manual sync attempts and awaiting Contrado’s technical response.