This is still happening with me, too, and around the same time you originally posted your situation (mid-August). I’ve manually synced using the button on Contrado, yet new products I create are just no appearing in my Shopify store. I received a few emails from Contrado, but nothing definitive, with the last response being they had raised this to their technical team for review. Very frustrating, indeed.
Topic summary
Products and collections from Contrado are not syncing into connected Shopify stores despite the app showing a valid connection.
- Initially, syncing worked, but after editing product names and deleting some items, subsequent syncs stopped bringing collections/products into Shopify.
- Newly added products no longer appear in Shopify. Triggering “Sync” on the Contrado site leads to a prolonged “syncing in progress” state that lasts for hours without completing.
- Multiple users report the issue started around mid‑August and continues. Manual sync attempts do not publish new products to Shopify.
- Contrado support has acknowledged the reports and says the issue was escalated to their technical team, but no definitive fix or timeline has been provided.
Context: Contrado is a print‑on‑demand/dropshipping platform with a Shopify app; “syncing” refers to automatically pushing products and collections from Contrado to Shopify.
Status: Ongoing issue with no confirmed workaround or resolution. Current actions are limited to manual sync attempts and awaiting Contrado’s technical response.