A Dubai-based curly hair brand (albucare.com), one month old, is seeking feedback on conversion metrics: 2.5% add-to-cart rate, 1.22% checkout reach, and 0.83% session conversion. The owner questions whether website issues or shipping costs are hindering performance.
Key recommendations from respondents:
Multiple contributors note the store design is elegant and well-executed overall, suggesting these tactical improvements could address the conversion gap.
Hii guys ,
We are curly hair brand launched one month ago in dubai and we would like to know if we need any improvement for our rates .
Our added to cart 2.5%
Reached checkout 1.22%
Session converted 0.83 %
we’ve been running ads and social media and we would like to know what we need to improve our rates
Is there’s a website problem or the shipping cost
waiting for you reply
much appreciated
Hi Nada @Nada1 here are a few observations I’ve made from your store so far
You don’t have a sticky header with a search button on it which is something I would strongly advise that you change
In addition to the best sellers action, you should consider adding a section for latest arrivals on the homepage as well.
You should consider getting customer reviews from the sales you’ve made so far even if they are one or two. They could help convince more customers into trying out your products and you should keep asking for and getting more reviews as this progresses
At the bottom of the homepage, you should try include the accepted methods of payments there as well.
I hope you find these helpful and I wish you the best of luck!
Hi, I’m Wayne from Akohub. We have been working with many brands to boost the conversion rate. I have viewed your site and hope our expertise can help you.
First of all, your store design is elegant and well-designed. You included fabulous brand stories and images. There are three parts which I would like to suggest for modification:
To help you set up a loyalty program more easily, I would like to recommend our Ako Marketing app. Our app provides several loyalty features including VIP tiers, allowing customers to earn points through various actions such as referrals, signups, and writing reviews. Setting up the program will incentivize customers to engage more with your brand and foster a sense of belonging and loyalty, further creating a more compelling shopping experience that encourages customers to complete their purchases and return for future transactions.
Best wishes! If you have any more questions or need a free professional consultation, feel free to let us know! Don’t forget to like and mark it as a solution if you find this helpful.
Hi @Nada1 ,
I am from Mageplaza - Shopify solution expert.
I would be happy to review your website and provide feedback on the performance. Here are my recommendations to improve your UX/UI :
1. Adding Support section
You should add your customer service policies such as: privacy policy, return policy, shipping policy, FQA. Adding these will address purchasing hesitation and build trust to your customers.
Also, adding a chat box to quickly support your customers.
Here is a reference:
2. Improve promotional banners on Homepage
You should add seasonal banners for current promotions or collections (e.g., Summer Sale, Winter Collection) to catch the attention of customers.
3. Adding review section
Adding a dedicated review section would allow customers to share their experiences, providing valuable feedback for other potential buyers. Customer reviews not only build trust but also serve as social proof, which can significantly boost conversions. Here is a reference:
I hope my suggestions are helpful, feel free to give me any feedback. Good luck!
