Converting Shopify CDN image from heic to jpg

Retired Boards Appdev Merchandising

Topic summary

  • Issue: Converting images via Shopify CDN by appending .jpg works for formats like PNG, but fails for HEIC. A HEIC file on the CDN exists, yet its .jpg variant is unavailable.

  • Platform stance: A Shopify representative confirms HEIC-to-JPG conversion is not currently supported and asks for the use case.

  • Use case: The poster runs the Easy Shopee marketplace app and needs JPG outputs because many marketplaces only accept JPG. They’ve been using the CDN to convert GIF/PNG to JPG and expected the same for HEIC.

  • Status/outcome: No built-in CDN solution for HEIC conversion; no confirmation on future support. The key open question is whether Shopify plans to add HEIC-to-JPG support.

  • Note: HEIC (High Efficiency Image format) is commonly used by iOS devices.

Summarized with AI on December 23. AI used: gpt-5.
1

Hi there,

It is usually possible to convert a Shopify CDN image from one format to another. For example, a PNG file to a JPG

https://cdn.shopify.com/s/files/1/0088/1963/8336/products/Summer-Hit-100-Cotton-Men-s-T-shirt-Solored-Edge-T-shirt-in-Men-White-Casual.png

to

https://cdn.shopify.com/s/files/1/0088/1963/8336/products/Summer-Hit-100-Cotton-Men-s-T-shirt-Solored-Edge-T-shirt-in-Men-White-Casual.png.jpg

This does not seem to work with HEIC files? For example

https://cdn.shopify.com/s/files/1/0012/7087/4215/files/IMG_4489.heic

exists but the JPG file is unavailable

https://cdn.shopify.com/s/files/1/0012/7087/4215/files/IMG_4489.heic.jpg

How do I use the Shopify CDN to convert the heic file to jpg?

2

Hi Sengming - it doesn’t look like this is currently supported, what would be the use case you’d like to achieve with this?

3

I run the Easy Shopee marketplace app https://apps.shopify.com/shopee-channel and other most other marketplaces only support JPG images when syncing products from Shopify to the marketplace.

I was using the Shopify CDN to do the conversion from GIF, PNG etc to JPG. So I was surprised that it didn’t also work with heic. Do you know if the Shopify CDN plans to support this in the future?