I have created a cookie banner for our store with Shopify’s own cookie banner. It works on multiple of my own devices phone (safari), mac (chrome) and another pc (microsoft edge). But apparently it does not work for my boss’ device. I was added as an employee with my own account - does this have an impact if she cannot be able to see my changes? She tried a private browser and even tried to restart the computer. But it still does not appear on her pc, but it does appear on her iPhone.
Topic summary
A cookie banner created using Shopify’s built-in feature displays correctly across multiple devices and browsers (Safari on iPhone, Chrome on Mac, Edge on PC) but fails to appear on one specific PC despite working on that user’s iPhone.
The issue persists even after:
- Testing in private browsing mode
- Restarting the computer
Employee account permissions have been ruled out as a potential cause. The problem likely stems from browser-specific settings or cache issues on the affected PC rather than the banner implementation itself.
It sounds like the cookie banner is working, but your boss’s PC might have some settings or cache issues blocking it. Being added as an employee on the store wouldn’t stop her from seeing your changes, so that’s not the issue.