[blissbox_0-1710942314245.png] What does that mean?

It means it is likely the buyer used stolen credit card details. Most of the time this is the case - cancelling the order will protect you from a chargeback. If you want to make sure this is not fraudulent, call the customer and confirm the order details. You can find additional info here: Shopify H…

I noticed billing and shipping where not the same, coudl that have triggered it?

That might not be necessarily the case. The Shopify fraud analysis uses sophisticated method to analyze fraud. This is quoted from the docs page: “Fraud recommendations are powered by machine learning algorithms that are trained on historical transactions across all Shopify stores. The recommendatio…

I appreciate the info, as a matter a fact, I have been runing a busniess for 7 years. I never once had a fraud purchase that I know of. It is posible I never knew it. What is shocking ( or maybe common?) is my very first order with shopify was detect as such.

Could this order potentially be fraudulent?

Payments + Shipping & Fulfilment

bliss-box March 22, 2024, 12:01pm 6

The payout just came in today, I already issued the cancel refund 2 days ago? Is there a better way to contact shopify in recards to these matters?

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Could this order potentially be fraudulent?

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