Country or Market Selector is Suddenly Missing

Shopify Discussion

Topic summary

Country/market selector vanished after switching from the Grow plan to the Basic plan. The selector (a UI dropdown to switch country/market, normally left of the page selector) had been visible for ~3 months on Grow.

Support advised the selector is only available on Plus/Advanced plans. The poster disputes this, citing prior access on Grow and no meaningful plan differences affecting inventory locations or the selector.

Troubleshooting done: checked market settings, added other countries, contacted Shopify Support, and engaged two specialists. After ~1 week, no fix. A screenshot attachment (“Country Selector suddenly missing”) is central.

Related past issue (~4 months ago): theme edits reset to the initial theme. Investigation showed recent edits were moved to the Indonesia market variant. The poster states they never created/activated/configured separate Indonesia market layouts/templates/theme overrides.

Impact: ongoing ad spend with campaigns still running; time and marketing costs lost. The poster requests urgent help and at least 1 week’s compensation.

Current status: unresolved. The poster believes this is a Shopify system error; others reportedly have the same issue and no specific solution has been found. Action needed: Shopify investigation to restore the selector and clarify plan-based availability.

Summarized with AI on November 25. AI used: gpt-5.
1

Hi, I am looking for an expert or someone who has experienced the same problem as mine. Since I changed my plan from the Grow plan to the Basic plan, the country or market selector that should appear immediately to the left of the page selector has suddenly disappeared. I have tried several steps, including checking the market settings, adding other countries, and contacting Shopify Support, but none of these measures have resolved the issue.

It has now been almost a week without a solution. Please, I really need prompt assistance.

Country Selector suddenly missing
Country Selector suddenly missing1920×1080 222 KB

2

Just FYI, about four months ago I always edited everything under Store Default. At that time, I suddenly found that my latest edits were reset to the initial version of my theme. I was shocked, and after checking further, I discovered that all of my recent edits had been shifted to the Indonesia market. I never intentionally created a separate Indonesia market theme. I never activated or configured a separate Indonesia layout, a separate Indonesia template, or a separate Indonesia theme override.

3

Suddenly, after changing my plan from the Grow plan to the Basic plan, the country selector disappeared.

One of the support team members told me that this happened because of the plan change, explaining that the market selector is only available on the Plus and Advanced plans.

I kept explaining the same points.
–> First, I was using the Grow plan (not Plus or Advance) and the market selector was visible for 3 months.
–> Second, there are no significant differences between the Grow plan and the Basic plan, especially regarding inventory locations and the market selector.
–> Third, many other users have experienced the same issue, and so far no specific solution has been found.

Based on this, I can conclude that it is purely a system error from Shopify.

It has been a week without any solution. Two specialists have been working on this for several days, and I have been spending a lot on ads that are still running and cannot be stopped.

I am losing both time and marketing costs because of this error. I am not paying 25 dollars per month for this kind of handling, so please Shopify, I really need your help to fix this technical issue and 1 week compensation for my store at least. :))