Crave Theme | Filtering and Sorting Not Showing on All Products or Specific Collections

Shopify Discussion

Topic summary

A Shopify store owner encountered selective filtering and sorting failures on their Crave theme. The filters worked correctly after searches and on most collection pages, but failed to appear on the “All Products” page and a specific “Lights and Grilles” collection.

Troubleshooting steps taken:

  • Verified product tags were properly applied via bulk import
  • Confirmed filtering was enabled in theme editor for “main-collection-product-grid” section
  • Shared Loom video and GIFs demonstrating the inconsistent behavior

Resolution:
The issue was traced to the Opus Cart Upsell Cart Drawer app causing code conflicts. Simply uninstalling the app didn’t resolve the problem—the affected collection had to be deleted and recreated. After permanently removing Opus and recreating the collection, filtering functionality was fully restored across all pages.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I’m running into an issue with the filtering and sorting functionality on my Shopify store. It works under certain circumstances but not in others, and I’m not sure what to try next. Here’s the situation:

  • What Works:
    • Filtering and sorting show up after a search or on other collection pages.
  • What’s Not Working:
    • Filters and sorting do not show on the “All Products” page.
    • Filters also do not show on a specific collection I created, “Lights and Grilles,” even though other collections are working fine.
  • What I’ve Tried:

I also attached two GIFs as examples of the behavior I’m seeing for further clarification.

What I Find Strange:

  • The filters are enabled for all products in the theme editor, but they don’t show up unless there’s been a search or it’s another working collection.
  • The “Lights and Grilles” collection, in particular, doesn’t display filters, even though it has tags like the other collections that are working fine.

I’ve done some research but can’t seem to pinpoint what’s causing this issue. Any advice on what to try next or where I should look would be much appreciated!

Working Filter on Collection vs Another

Working filter only after search

Thank you!

2

There is issue with code conflicting this is happen when you add third party app. The only solution is to debugging. If you need help regarding this p/m me.

Thanks

3

Thanks

4

Appreciate the reply. Did some debugging and confirmed it was from the Opus Cart Upsell Cart Drawer.

I uninstalled it but the problem still persisted.

I deleted my collection, and created a new one and the filters started to work again.

I reinstalled the Opus app and the filtering issue happened again. So I permanently deleted the Opus app and recreated a new collection and its now back to normal.