Create a Track Your Order Page in Shopify

Shopify Discussion

Topic summary

Shopify sellers are receiving excessive customer service inquiries about order tracking. Creating a dedicated “Track Your Order” page can reduce this workload while improving customer satisfaction and store professionalism.

Implementation Steps:

  • Navigate to Shopify Admin > Online Store > Pages and create a new tracking page
  • Visit Trackdog.com to select from 3 track button styles and copy the embed code
  • Paste the HTML code into the Shopify page editor
  • Add the page to store navigation (e.g., footer menu)

Key Considerations:

  • The original post provides ready-to-use CSS code for quick implementation
  • One user raised concerns about unsupported courier companies

Alternative Solutions Suggested:

  • Parcel Panel: Supports 1200+ carriers worldwide, offers branded tracking pages, automated notifications, and upsell opportunities through product recommendations on tracking pages
  • Order Tracking Page Pro: Provides fully branded tracking pages with real-time updates and automated notifications

Both alternatives aim to eliminate “where is my order” support tickets while enhancing the post-purchase customer experience.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

As an official Shopify dropshipping app, ShopMaster Customer Support has received lots of complaints from Shopify sellers about buyers’ email to consult order tracking, which has led to more unnecessary customer service work for sellers. To reduce the work of sellers and improve the satisfaction of buyers, you can embed a Track Your Order page in your store. So your clients can easily track their orders and check the package statuses by themselves and this page also makes your store look more professional.

How to Embed Track Button Widget to Shopify?

Firstly, you can go to Shopify Admin > Online Store > Pages, and add a Track Your Order page. You can introduce how to track and click Show HTML.

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Then you can go to Trackdog, there are 3 Track Button Styles, you can select one and copy the Embed Code.

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Back to Shopify Admin and paste the Embed Code here, save this page.

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You can copy this code and paste to your Shopify page directly:

Enter your tracking number to see the tracking details

After that, you can preview this page on Shopify.

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Then you can add this page to your Shopify store’s Navigation, for example, I add it to the Footer menu.

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Done, the Trackdog Track Button now has been embedded in your Shopify store. You can go to your store and try this feature.

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1 Like
2

Thanks for your sharing, I will have a try. Fits all of my needs.

3

What if my courier companies are not supported?

4

Hi @jodiabaazar ,

Parcel Panel supports 1200+ carriers worldwide and you can search here to see if your courier companies are included or not: https://www.parcelpanel.com/couriers/?page=1&country=FR . If you’re interested, here is the link with special internal 30-day free trial: https://parcelpanel.com?ref=e296LvpK&community .

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To track your order in one click and automatically send the notifications to you customers, i suggest using a solution to solve these problems effectively. No more complainments and question tickets about “where is my order”. If your customers place a order in your shop. they are more like to have buying intent in some relevant products in your shop. Parcel Panel also help your business with upsell using the traffic on tracking page, automatically and naturally making a relevant product recommendation. Custom your tracking page in the backend and improve your customers’ experience.

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If you have any questions, I’d glad to help you out.

5

Hi,

I’ve been using Order Tracking Page Pro on my store, and it’s been a game-changer for providing customers with a smooth tracking experience. It lets you create fully branded tracking pages, real-time updates, and automated notifications — all super easy to set up.

I highly recommend giving it a try if you want to improve your post-purchase experience. Here’s the link to check it out:

:backhand_index_pointing_right: Order Tracking Page Pro

Hope this helps!