Create a Track Your Order Page in Shopify

Shopify Discussion

Topic summary

Shopify sellers are receiving excessive customer service inquiries about order tracking. Creating a dedicated “Track Your Order” page can reduce this workload while improving customer satisfaction and store professionalism.

Implementation Steps:

  • Navigate to Shopify Admin > Online Store > Pages and create a new tracking page
  • Visit Trackdog.com to select from 3 track button styles and copy the embed code
  • Paste the HTML code into the Shopify page editor
  • Add the page to store navigation (e.g., footer menu)

Key Considerations:

  • The original post provides ready-to-use CSS code for quick implementation
  • One user raised concerns about unsupported courier companies

Alternative Solutions Suggested:

  • Parcel Panel: Supports 1200+ carriers worldwide, offers branded tracking pages, automated notifications, and upsell opportunities through product recommendations on tracking pages
  • Order Tracking Page Pro: Provides fully branded tracking pages with real-time updates and automated notifications

Both alternatives aim to eliminate “where is my order” support tickets while enhancing the post-purchase customer experience.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
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Hi @jodiabaazar ,

Parcel Panel supports 1200+ carriers worldwide and you can search here to see if your courier companies are included or not: https://www.parcelpanel.com/couriers/?page=1&country=FR . If you’re interested, here is the link with special internal 30-day free trial: https://parcelpanel.com?ref=e296LvpK&community .

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To track your order in one click and automatically send the notifications to you customers, i suggest using a solution to solve these problems effectively. No more complainments and question tickets about “where is my order”. If your customers place a order in your shop. they are more like to have buying intent in some relevant products in your shop. Parcel Panel also help your business with upsell using the traffic on tracking page, automatically and naturally making a relevant product recommendation. Custom your tracking page in the backend and improve your customers’ experience.

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If you have any questions, I’d glad to help you out.