Create Customer Account Not Showing

Technical Q&A
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Topic summary

A user upgraded to Shopify’s new customer accounts system and found that the option for customers to create accounts was no longer visible on their Dawn v15.3 theme site.

Initial Solutions Proposed:

  • Reverting to ‘Legacy customer accounts’ in settings was suggested as a fix
  • This would restore the traditional email/password login with visible account creation

User’s Concern:

  • Preferred keeping the new system for its two-factor authentication feature
  • Found the new account creation process unintuitive and confusing for customers
  • Criticized Shopify for making account creation less obvious in the updated version

Resolution:

  • A Shopify update now allows customizing login page text
  • Changing default “Sign in” text to “Sign in or Register” helps clarify that account creation is available
  • User confirmed this approach addresses the issue while maintaining the new account system
Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Hi, Using Dawn v15.3 https://www.capitalrc.com.au/. After upgrading to the new version of customer accounts the option for customers to create accounts disappeared. Reaching out for some help. Thanks Jason

2

Hi @jas407,

You can refer link.
You just need to select the option ‘Legacy customer accounts’ for it, it will help you change your login with email and password.
If I helped you, then a Like would be truly appreciated.

3

Hi and thank you, Are you recommending the only way to fix this is to roll back to the legacy accounts?

4

Hi @jas407,

Is this what you want?

Screenshot
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You just need to select the option ‘Legacy customer accounts’ for it, it will display fine

5

I prefer the new version of Customer Accounts using the second factor authentication, however the approach to account creation in the new version is unintuitive and confusing so I will have to revert. A message for Shopify is that the account creation in the new version needs to be more obvious.

7

Hey @jas407 :waving_hand:

This may not necessarily fully address your issue with the new Customer Account system, but Shopify recently released an improvement for this that allows updating the text on the page: Customize text on the sign-in page for customer accounts - Shopify Changelog

For example, justing being able to change the default “Sign in” text to something like “Sign in or Register” may help with the customer experience and preventing confusion.

image
image1242×626 40.3 KB

1 Like
8

Thanks Brett, that does help address the issue.

1 Like