Hi! I need to send an email to everyone who has an unfulfilled order containing a certain product. Shopify’s segmentation allows me to create a segment of people who have ordered a certain product, but there doesn’t seem to be a way to filter out the ones that got fulfilled.
A feature that would help with this and many other issues we run into would be the ability to create a segment from a list of orders, but that also seems not possible with shopify.
Currently my best option is to use a 3rd party reporting tool (ReportToaster) to export a csv of emails (have to use a 3rd party tool because Shopify’s built-in export option has no way to exclude cancelled orders…truly an insane omission for an ecommerce platform, which has undoubtedly cost it’s customer’s thousands, if not millions), and then use a mailmerge to email those customers directly. The problem with this method is that we can’t easily send a formatted email, and many of our mailmerge’s get blocked by customer email platforms.