Before:
Hi all, recently I cannot see the message of pending payment in my shopify orders timeline, is there any setting had turn it off or it had disabled in somewhere? Thank you!!
Now:
Hi, @peanutHK !
This is Rio here from the Shopify Community team.
Good question. This looks like it’s on a separate gateway. Could you share some context as to how you’re creating those orders? Are you using a wholesale app with a custom payment gateway?
This status is due to the payment gateway. You can refer to this page to learn about the pending payment status on the order timeline.
However, it looks like ShipAny edited the order details before the payment terms were added. On the first order, it shows the payment terms were added, and then a pending payment status was shown.
So it looks like this may have something to do with the ShipAny app.
If you can share your order flow, as well as the gateway you’re using it would be helpful in looking into what may be happening. Also, when the ShipAny app was added and if there was a difference in the 2 orders in regards to your order creation flow.
Looking forward to your reply.