Create template button not working when wanting to create a new product template

Store Design

Topic summary

Create template button in Shopify’s theme editor (Dawn theme, Products section) is visible but not clickable when trying to add a new product template. Steps: Customize theme > Products dropdown > scroll to “Create template” button.

Multiple users report the same issue; question raised whether a limit on templates exists (no confirmation provided).

Actions tried and outcomes:

  • Clearing Google Chrome browsing data (cache/cookies) temporarily restores the button’s functionality; issue returns after a few days.
  • Using Safari allows creating templates even when Chrome fails.

A helper requested the store link and screenshots/recordings to investigate, suggesting the need for case-specific diagnostics.

Key context:

  • “Product template” = preset layout for product pages in Shopify.
  • “Dawn” = Shopify’s default theme.

Status: Ongoing, no definitive fix. Evidence suggests a browser-specific/cache-related problem in Chrome. Workarounds are clearing Chrome data or using Safari, but the user seeks a sustainable solution that doesn’t require frequent data deletion or cause logouts. Unanswered questions: root cause, permanent fix, and whether any template-count limit contributes to this behavior.

Summarized with AI on January 12. AI used: gpt-5.
1

When I want to create a new template for a product, the button ‘create template’ is there but it won’t let me click on it.

why is this?

I’m using the theme Dawn. Is it limited to how many templates you can create or something?

The steps I take to get here is customise theme - at the top I click on products on the drop down menu - Then I scroll to the bottom of that drop down menu and other is the ‘create template’ button.

2

It’s happening the same to me. Could anybody please help? :grinning_face_with_smiling_eyes: thanks!

3

Hi @Aideen_1 ,
Can you kindly share your store link (with the password, if any) and the details of your problem (screenshot/ record) with us? We will check it and suggest you a solution if possible.

4

I was chatting with someone from Shopify support and she said to try clearing my Google browsing data and it worked. I was able to create a new product template. I was able to do it using Safari even when it didn’t work on Google Chrome.

Although it fixed the problem by clearing my Google browsing data, it stopped working again a few days later. So I’m just using Safari now as it’s annoying having to clear my data regularly.

5

I was chatting to someone from Shopify support and she told me to clear my Google browsing data and that worked, I was able to create a new product template. But a few days later I wasn’t able to create a new product template again. Is there another way to fix this problem as I don’t want to have to keep deleting my browsing data as it logs me out of all websites and accounts I’m logged into.