I was chatting to someone from Shopify support and she told me to clear my Google browsing data and that worked, I was able to create a new product template. But a few days later I wasn’t able to create a new product template again. Is there another way to fix this problem as I don’t want to have to keep deleting my browsing data as it logs me out of all websites and accounts I’m logged into.
Topic summary
Create template button in Shopify’s theme editor (Dawn theme, Products section) is visible but not clickable when trying to add a new product template. Steps: Customize theme > Products dropdown > scroll to “Create template” button.
Multiple users report the same issue; question raised whether a limit on templates exists (no confirmation provided).
Actions tried and outcomes:
- Clearing Google Chrome browsing data (cache/cookies) temporarily restores the button’s functionality; issue returns after a few days.
- Using Safari allows creating templates even when Chrome fails.
A helper requested the store link and screenshots/recordings to investigate, suggesting the need for case-specific diagnostics.
Key context:
- “Product template” = preset layout for product pages in Shopify.
- “Dawn” = Shopify’s default theme.
Status: Ongoing, no definitive fix. Evidence suggests a browser-specific/cache-related problem in Chrome. Workarounds are clearing Chrome data or using Safari, but the user seeks a sustainable solution that doesn’t require frequent data deletion or cause logouts. Unanswered questions: root cause, permanent fix, and whether any template-count limit contributes to this behavior.