Hello everybody. I had started a free month of Shopify and at the end of the month, I deactivated the Shopify account in expectation of my credit card not being charged. To my surprise, my CC was charged. I want a refund, please, and want assistance on how I can contact Shopify support.
Topic summary
Issue: A merchant deactivated their store at the end of a one‑month free trial but was still charged on their credit card, and is seeking a refund and support contact details.
Response: Shopify staff directed the merchant to authenticated chat support to review the charge and determine refund eligibility.
Next steps provided:
- Visit the Shopify Help Center via the provided link.
- Open the AI chat window and describe the unexpected charge and refund request.
- Proceed past suggested solutions and follow prompts to reach live, authenticated chat support.
- The chat team will verify the account and assess eligibility for a refund.
Status: No refund was issued within the thread. The outcome remains pending the merchant’s contact with authenticated support and their subsequent review.
Thank you for sharing that information. I’d be happy to assist you in connecting with our authenticated chat support, who can review and see if you are eligible for a refund of this charge.
To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type your support request to get started. Follow the prompts after the suggested solutions to continue to our chat support team.