Each time i come to do my num bers for tax reporting requirements, i find myself going round and round in circles. To be blunt, Shopify is one of the most complicated platforms i work with and I am seriously considering going elsewhere. I dont want any consultation, I dont want to waste my precious time and I certainly dont want to waste the little time i have left on this earth chasing solutions to changes which seem to happen all too often. the cynic in me tells me that Shopify is bordering on a scam to create a marketplace to extract more fees from sellers. For the love of G-d, please simplify the reporting pages, you make it far too complicated for what is required. Now, can a Shopify employee please tell me where i can locate the fees i incur from those buyers who use credit cards to make payments please. they used to be located in a link from the top right hand corner but now appears to have moved.
Topic summary
A merchant is frustrated with Shopify’s complicated reporting system, particularly struggling to locate credit card fee information for tax reporting. They describe the platform as increasingly complex and time-consuming, expressing concern that frequent changes prioritize extracting fees over user experience.
Current workarounds identified:
- Navigate to Settings → Payments → View Payouts → View Order Transactions, then export data via email to access credit card fees
- A third-party app (Report Pundit) offers a Payment Gateway Report showing per-order credit card fees
Key issues raised:
- Credit card fee reports have moved from their previous location
- Recent report format changes make data difficult to interpret
- Exported reports contain missing data (product titles, vendor info, costs)
- Support escalations reportedly go unresolved
Outcome: The original poster missed their tax deadline due to these difficulties, leading to a £1000 overpayment to HMRC after their accountant delegated the work. The discussion remains unresolved, with merchants expressing serious dissatisfaction and considering alternative platforms.
@Habbymart , If you want to use a third-party app to get this report, you can tryReport Pundit. It provides a report showing the credit card fees for each order transaction, which Shopify does not include in its reports (though it is visible in the Order timeline). This report is called the Payment Gateway Report and also includes details such as gateway names and order information. For report creation and customization, contact support@reportpundit.com. You can also try a 14-day free trial to test this report.
You are so right with the frustrations of Shopify. They continuously create updates that make our daily process more difficult and time consuming instead of focusing on what isn’t working. I was struggling to find the information as well and do not want to install anymore apps. I should be able to find the information within Shopify and NOT another app.
To find Shopify Credit Card fees in admin: Go to settings, then payments, click view payouts, click view order transactions, select date range then you have to export the information via email so you can get totals.
To find Shopify fees from payments: Go to settings, then payments, click view payouts, select date range, export to get your information via email.
Be careful when using reports after their last update. The format has changed, very difficult to figure out and then when it’s exported you will find it is missing data that is in Shopify but not included in the numbers. Total sales by product report is missing random product titles, random vendor info , cost and I received the message this will be escalated which means it will not be looked into just like so many other issues I have had in the past and never resolved.
Thanks for this, it’s really appreciated
In the end i didn’t meet thee deadline and after spending a few hours trying to resolve the matter, i gave up and agreed to work on it next quarter with my Accountant. However, he couldn’t complete my books in time as he was due to go on holiday so he handed my VAT numbers to a junior who got it all wrong and i ended up over paying £1000 to HMRC for the quarter. I am soooo pis**ed with Shopify and the limitations of the service. I really am fed up with them…