Issue: A user cannot add a credit card when attempting to purchase a Shopify plan, receiving an “unable to connect” message. They note the card has no funds and ask if that is the reason and how much is required.
Latest guidance: A responder advises ensuring the billing details (name, address, mobile number) exactly match the cardholder information. They also confirm that the card must have a balance available.
Outcomes/next steps:
Open points: No specific amount was provided for the required balance (e.g., plan cost, taxes, or holds). The connection error cause isn’t definitively confirmed. No confirmation that the issue was resolved.
Context: Billing/plans troubleshooting; no images or attachments referenced.
Hello
I am trying to buy a package for Shopify account, but when I try to enter my credit card it shows a message “unable to connect”.
I don’t have any money in my credit card is this an issue here ? How much money do I need to have in my credit card for it to be accepted??
Please help me.
Thanks
Hello @Mariyarazzaq5
When you try to purchase a Shopify plan. Please enter the details like address, name, and mobile number - the details are the same as with a credit card.
Yes, You need balance on it.
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Thank You