My payments are on hold and we tried to email risk.shopify back and got some crazy Google Groups responses. How in the world is anyone able to get anything done!? We have been through this before last month and had to email customer support because the response email was broken and no one was seeing it, now we email back and get some weird encoded message about Risk.Shopify may not even exist! I understand why accounts get flagged and I get having to deal with some of these things every once and awhile but to not even be able to speak to someone or have an email that works is insane!
Hello customersupportXXXXXX,
We’re writing to let you know that the group you tried to contact (credit.risk) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post:
- You might have spelled or formatted the group name incorrectly.
- The owner of the group may have removed this group.
- You may need to join the group before receiving permission to post.
- This group may not be open to posting.
If you have questions related to this or any other Google Group, visit the Help Center at
Thanks,
shopify.com admins