Hi there! Thank you for those details. Could you confirm what email address you tried to email? And was this sent as a new email, or as a reply to the email you received.
Shopify’s Risk support team does not accept inbound emails, unless they are direct replies to an existing tickets. If you need to connect with our support team you can reach us at any time through our Help Center. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat and type “contact support” to get started. Our support is able to escalate tickets for further help when needed. Generally speaking, you should have received an email with the best next steps to resolve any account issues you might be experiencing. If you didn’t, our live chat support is the best next step.