Dear Shopify Support Team,
This is a matter of serious concern and requires your immediate attention.
Due to an issue caused by the third-party app “Orderly Emails” on your platform, we have lost multiple category pages from our website. These pages were not only crucial for our site structure but were also ranking in the top 3 positions on search engines, contributing significantly to our organic traffic and overall revenue.
As a direct result of this incident:
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Several key pages have been deleted or disrupted
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Our rankings have dropped drastically—from top 3 to the third page of SERPs
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We are already experiencing a noticeable impact on traffic and business revenue
This situation has caused substantial damage to our business, and it raises a critical question:
Who will take responsibility for the losses incurred due to this failure within your ecosystem?
We expect:
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Immediate restoration of all affected pages with full data integrity
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A detailed explanation of how this issue occurred
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Preventive measures to ensure such incidents do not happen again
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Clarity on accountability and compensation for the losses caused
Please treat this as a high-priority issue. We rely on Shopify’s platform stability and its ecosystem of apps, and such incidents severely impact our trust and business continuity.
We look forward to your urgent response and resolution.