Critical issue with "Shop Owner" permissions, just started happening

Technical Q&A
1

Hello.

I am in the middle of hosting a big restock in my store and am suddenly unable to edit my website at all. I am getting the following error when trying to edit my online store:

”You need permission to view this feature. Your account (my account email here) doesn’t have access to this page.”

I AM logged into the store owner account.
I have cleared my browsing data and cache.
I have tried a different browser.
I have logged out and back in.
I have tried looking into roles and permissions, only to be told that I (the store owner) am not able to edit my own roles. I don’t even know where to begin to look for a solution to this.

This is a major issue that I need to solve as soon as possible. This problem began around 5:50 PM Pacific Time on August 17th (just 5 minutes before I was set to remove the password from my shop and allow customers in).

I was able to remove the password, but I am still locked out of making any sort of edits to my online store and I do not know why.

I am currently flipping out.

Thanks,
Mira

2

Same thing currently happening to me. I’m using the Colorblock theme version 15.2.0. Not sure if that’s relevant to the issue or not.

3

Getting the same error. I can’t edit either newly installed themes or my existing ones.

4

I guess I’m relieved to know that I’m not alone. The “Shopify Status” page isn’t showing any current issues, but I would feel a lot better knowing that this is a known problem that will resolve itself. If that’s what this is, I just can’t believe my unlucky timing. :frowning:

5

Looks like the Shopify Status page is now showing this as a known error.

6

Same here. Now it is reported in the Status Page after I have wasted two frustrating hours erasing cookies, changing things and whatnot.