CSV file not completing. Import screen accepts, processes begins, NO - PROCESSING MESSAGE

Technical Q&A
1

Uploading new inventory to store via CSV.

10,500 items total.

To maintain 15MG limit we divided into 4 batches of 2,500 items per upload (apx. 7MG ea.)

First two uploads - worked with minor expected issues. (ie.) duplicates skus etc.

Third upload was accepted by the file interface: “Import products by CSV”

“Overwrite” was selected

“Publish new…” was not selected

“Upload and Preview” was selected

RESULT:

The Import interface “Import products by CSV” field whites out with the processing wheel spinning active for 8-10 seconds

Then the The Import interface field “Import products by CSV” re-appears.

NO message (" processing…you will be sent an e-mail, close window to do other work…)

No completion e-mail received.

Items not appearing in inventory.

in short - nothing happens.

So file is submitted for processing.

File appears to process.

Empty File submission window re-appears without processing file

Any ideas.

File has same headers and same size and format as two previously successful files.

Are there limits on number of Skus allowed in store?

Are there limits on number of uploads per day?

Is there a way to solve this?

2

Hi @euroallparts

Thank you for those details. While we do have certain limitations, which I will list below, that could affect your CSV import you generally should be seeing an error message letting you know this is the case.

  • 100 Variants per product.
  • If a shop has 50,000 variants then the variant upload limit is 1000 variants per day.

If those limitations have not been met then the next things to look for:

Are you receiving any emails detailing if the CSV upload failed?

What happens if you try to upload just a few lines/products from this CSV file instead of the whole thing?

Triple check that the CSV template matches what is in our Help Center: Shopify Help Center | Using CSV files.

If you aren’t able to resolve this issue then please reach out to our authenticated support team. In rare situations a CSV upload can get stuck, causing issues with further uploads. We have tools in place to help reset that and also review any possible issues or error messages in your CSV file. To access our authenticated support, please follow this link: Shopify Help Center.

3

Thank you for your reply.

I made some edits and cut down the file size and got it to upload.

The issue appears to be the overall size of the file.

Despite being the same number of rows (2,500) - this file was larger than the others due to data content. 17MG.

1 Like