Hi There,
I have changed the currency format from Dhs. to AED from settings → General but still Dhs. is showing with all the products. How can I resolve this issue? Here’s my shopify store link https://skiteck.com/
Please check the screenshot
Topic summary
Main issue: After changing the store’s currency format from “Dhs.” to “AED” in Settings > General, product prices still display “Dhs.” across the catalog.
What’s been tried: The store owner shared the site link and a screenshot. They contacted Shopify Support via the Help Center as advised.
Support update: Shopify Support accessed the account but reported they could not fix the problem, stating the theme is “highly modified.” (A Shopify theme is the storefront’s template that can control how currency labels are rendered.)
Current status: No resolution provided in the thread. The store owner is seeking community assistance to switch the displayed currency label to “AED.”
Key open question: How to update the product price display to use “AED” instead of “Dhs.” in a third‑party/customized theme, given that changing Settings > General did not propagate.
Attachments: A screenshot is referenced; no code snippets are provided.
Hey, @aleeee ! That does look strange. It looks like we’ll need to access your account in order to resolve this issue.
While we’re not able to provide account-specific support via community at this time, we’d be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.
1 Like
Hi @Dirk
I have raised this issue with the shopify support advisor as per your suggestion on your given link but they are also unable to resolve this issue. They are just saying that the theme is highly modified. I don’t know how come the highly trained and well experienced shopify staff is unable to resolve this issue. Strange and disappointed!!
Anyone who can resolve this?
Hi @Dirk
I have raised this issue with the shopify support advisor as per your suggestion on your given link but they are also unable to resolve this issue. They are just saying that the theme is highly modified. I don’t know how come the highly trained and well experienced shopify staff is unable to resolve this issue. Strange and disappointed!!
Anyone who can resolve this?
Hi @Dirk
Shopify Customer Agents and technical team has the access but they could not resolve this issue.