Custom Contact Form submissions not sending

Technical Q&A

Topic summary

A user is experiencing issues with a custom contact form on their Shopify store (Dawn theme) where submissions don’t trigger emails, despite the default Shopify contact form working correctly. Captcha is disabled in settings.

The Problem:

  • Custom form uses /contact endpoint with fields for name, email, order number, return reason dropdown, explanation textarea, and image upload
  • Submit button and form styling code appears corrupted/reversed in the original post

Suggested Solutions:

  1. Test with a simplified form containing only basic fields (name, email, message) to isolate the issue
  2. Verify all form field name attributes are correct
  3. Add Shopify’s required hidden fields for contact forms to function properly

Key Technical Detail: The form markup shows standard HTML structure, but the CSS styling code is displayed backwards (reversed text), suggesting potential encoding or copy-paste issues that may extend to the actual implementation.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
2

Hi,

Hope following solutions will help you

  • First try with submitting a basic contact form with only the name, email, and message fields, all are working well or not.
  • Update form by including necessary hidden fields for Shopify’s contact form

Ensure there are correct name attributes in the form