Hi all,
I’ve added a custom cursor to my site which I really like, but I uploaded a GIF and the animation isn’t working, it’s just showing the still frame. Any help with this?
My site is https://kimiw0rld.com/
Thank you
Topic summary
A user is experiencing issues with an animated GIF cursor not displaying animation on their Shopify site—only a still frame appears.
Troubleshooting attempted:
- Clearing browser cache and cookies
- Testing in different browsers
Implementation details:
- Custom cursor added via the Qwicode app
- User followed a tutorial for adding custom cursors to Shopify
Current status:
- Issue remains unresolved despite basic troubleshooting
- The animated GIF continues to display as a static image rather than playing the animation
Hi there Kimi @kimi1 Have you already tried clearing all the cache cookies in your browser or try loading/uploading it in a new browser entirely yet?
Hey @Bundler-Manuel , yes still not working
Hi @kimi1 , Where did you add the GIF?
Hi @LizHoang , I installed the App Qwicode to customise my cursor and then added it through their system there. I followed this tutorial here: https://www.google.com/search?q=how+to+add+a+custom+cursor+shopify&rlz=1C1ONGR_enAU1096AU1096&oq=how+to+add+a+custom+cursor+shopify&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIKCAEQABiiBBiJBTIKCAIQABiABBiiBDIHCAMQABjvBTIHCAQQABjvBTIKCAUQABiABBiiBDIGCAYQRRg8MgYIBxBFGDzSAQkxMjE0N2owajeoAgCwAgA&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:615c2e5a,vid:3BN-CN7e3hk,st:365