Custom Dawn Theme trying to allow videos to be visible on product pages

Shopify Discussion

Topic summary

Problem: Videos uploaded to product media in Shopify do not appear on product pages when using a custom theme based on Dawn; only images display with no errors or blank placeholders.

Context: The user can upload video files in the Shopify admin, and the videos show correctly when switching to another theme, suggesting the custom theme is blocking or not rendering videos on the product page.

User’s assessment: Believes code changes are required to allow video visibility but cannot locate the specific code responsible in the custom theme. Comfortable with editing code and seeks guidance on what to change.

Status: No solution provided yet; issue remains unresolved and the user requests instructions to enable videos on product pages. URL provided for reference: https://www.jonesthelabel.com.

Key need: Identify and modify theme code controlling product media rendering to include videos.

Summarized with AI on January 18. AI used: gpt-5.
1

I need help! I have purchased a custom theme that is using Dawn as the base. I have not been able to figure out how to add visible videos to the media portion of the product pages. I am able to upload video files to the media portion of the Shopify backend part of the products, but once I view the site there is only photos being displayed. I am not receiving any error message or blank video, it literally only shows the images as if I did not upload the video at all. I believe this is something that will need coding which I am fine with doing, but I haven’t been able to locate the specific code. I believe my custom theme is not allowing videos to be visible on the product landing page, because when the theme was changed, the video uploaded fine…

my main question is how do I allow the video to be visible on my site???

The URL is https://www.jonesthelabel.com