Custom Domain Error Just appeared

Shopify Discussion

Topic summary

Shopify store owners are receiving unexpected “Custom Domain Error” notifications about wildcard DNS records, despite not making any recent domain changes. Many affected users have had their stores running for 5-10+ years with domains through providers like GoDaddy and WordPress.

The Core Issue:

  • Error messages claim domains have wildcard records pointing to Shopify or CNAME records not properly configured
  • Some users report their www subdomain CNAME is being flagged, with Shopify requesting it point to shops.myshopify.com
  • Current DNS settings (like A records pointing to 23.227.38.32) differ from what Shopify now recommends

Shopify’s Response:

  • Official representative clarified this is NOT an actual error or indication of unauthorized changes
  • Instead, it’s a proactive notification about DNS best practices for security
  • Shopify recommends: removing wildcard DNS records, ensuring each domain has specific DNS entries, and pointing CNAME records to shops.myshopify.com
  • No recent changes were made to Shopify’s IP addresses or CNAME requirements

User Concerns:

  • Confusion about why this is labeled an “error” if it’s just a best practice recommendation
  • Hesitation to modify long-standing, functional configurations
  • Some users cannot easily edit DNS records due to provider-managed templates or restrictions

Shopify advises contacting domain providers for assistance with DNS adjustments.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi

We have had our store setup for last 5 years and not made any domain changes since then

Today I have the error on shopify

“Custom Domain Error-Theres an issue with your stores domain name. View your domain settings for more details”

When I view the error it says " Your domain has a wildcard record pointing to Shopify "

We have not changed anything since setting up the site and now I am concerned about changing anything incase it takes the site down

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2

Same error message received

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3

We just had the same exact error message appear also. We haven’t made any changes to domain settings for many years.

Note: Our domain is at Network Solutions. Network Solutions was having issues yesterday with their servers going up and down so we were speculating there could be a connection between that and the new error in Shopify Admin.

We’re also concerned about jumping to make any changes to domain settings that could take the site down etc.

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4

After some digging, there’s almost no information out there on this issue which makes it seem like its new as it relates to Shopify.

To the other posters: who is your domain provider? @sie602020 @Lithin

Trying to determine if it’s isolated to one provider…

Maybe Shopify staff could chime in as to what changes are actually needed, if any?

Thanks

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5

Michael_Salerno_0-1691099063327.png
Michael_Salerno_0-1691099063327.png878×168 44.5 KB

Screen shot of the error…

6

Yeah same message received here. I use 123reg.

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7

Just got the Same message, I am with GoDaddy

8

Same message here, I’m with Network Solutions

9

Same error message received just today. We are on Hover and have been with Shopify for over 8 years! No changes made. Error is out of the blue and we are not changing anything for fear of the shop going down. I hope Shopify chimes in.

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10

Thanks everyone.

So, it would appear the error is across a variety of domain providers.

We’re basically in the same situation. After 7 years on Shopify, the error came out of the blue. Since there’s minimal guidance, we’re not moving to change any DNS settings.

Hopefully Shopify can provide some guidance or a tutorial if settings actually need to be changed.

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11

Same error received

Having a wildcard record (*.example.com) pointed to Shopify can interfere with your site and isn’t supported.

We are with Shopify over 3 years, hosted by turbify, I won’t delete the wildcard until there’s clarity from Shopify.

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12

Same issue. We use ipower.

13

Same here…

14

Same were with 123reg

15

Same here, we are with 34SP, No idea what this is…

16

Ive just reported it to shopify as I thought they would of jumped on this thread but they havent, seems to have effected lots of users, however no one wants to make any changes to domains as we have working sites and dont want any downtime

17

Have no fear! Shopify’s “award winning support” will rescue us all!

Lmao.

It’s clearly an issue on shopify side. Some off-shore resource broke something, and the c-levels are too busy on their yachts to care.

Give it a month or two. They’ll figure out a way to make it worse, before making it better!

These are my experiences with shopify.

Have a great day!

Canadians!

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18

Just spoken to support and it looks the A record in your domain settings has to be changed to a different IP address, not sure why after all this time this has changed

19

But that’s not actually the case.

All of us were not doing The wrong thing fir years…

Don’t mess with your domain until you have sense made out of this.

20

Also, a wide spread issue like this, should be communicated directly from shopify.

Getting advice from a volunteer helper is not an equitable response regarding all of the concern.

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