Hi We have had our store setup for last 5 years and not made any domain changes since then Today I have the error on shopify “Custom Domain Error-Theres an issue with your stores domain name. View your domain settings for more details” When I view the error it says " Your domain has a wildcard r…

Hi, everyone! I understand that it may have been alarming to see an error message like this pop up, especially for established domains. Thank you for taking the time to ask about this. I want to clarify that this is not an indication that changes were made to your domains, nor that anyone has done…

Same here, we are with 34SP, No idea what this is…

Ive just reported it to shopify as I thought they would of jumped on this thread but they havent, seems to have effected lots of users, however no one wants to make any changes to domains as we have working sites and dont want any downtime

Have no fear! Shopify’s “award winning support” will rescue us all! Lmao. It’s clearly an issue on shopify side. Some off-shore resource broke something, and the c-levels are too busy on their yachts to care. Give it a month or two. They’ll figure out a way to make it worse, before making it bett…

But that’s not actually the case. All of us were not doing The wrong thing fir years… Don’t mess with your domain until you have sense made out of this.

Also, a wide spread issue like this, should be communicated directly from shopify. Getting advice from a volunteer helper is not an equitable response regarding all of the concern.

Ive just finished a support call with shopify, they wanted the IP address changing slightly and the * record removing and then said its ok.

That doesn’t explain why all of us suddenly suffer from this error. Perhaps shopify broke something and wants us to make changes to remediate it for them. I gave you fair warning. Best of luck.

Custom Domain Error Just appeared

Shopify Discussion

sie602020 August 4, 2023, 10:49am 18

Just spoken to support and it looks the A record in your domain settings has to be changed to a different IP address, not sure why after all this time this has changed

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