Custom Domain Error Just appeared

Shopify Discussion

Topic summary

Shopify store owners are receiving unexpected “Custom Domain Error” notifications about wildcard DNS records, despite not making any recent domain changes. Many affected users have had their stores running for 5-10+ years with domains through providers like GoDaddy and WordPress.

The Core Issue:

  • Error messages claim domains have wildcard records pointing to Shopify or CNAME records not properly configured
  • Some users report their www subdomain CNAME is being flagged, with Shopify requesting it point to shops.myshopify.com
  • Current DNS settings (like A records pointing to 23.227.38.32) differ from what Shopify now recommends

Shopify’s Response:

  • Official representative clarified this is NOT an actual error or indication of unauthorized changes
  • Instead, it’s a proactive notification about DNS best practices for security
  • Shopify recommends: removing wildcard DNS records, ensuring each domain has specific DNS entries, and pointing CNAME records to shops.myshopify.com
  • No recent changes were made to Shopify’s IP addresses or CNAME requirements

User Concerns:

  • Confusion about why this is labeled an “error” if it’s just a best practice recommendation
  • Hesitation to modify long-standing, functional configurations
  • Some users cannot easily edit DNS records due to provider-managed templates or restrictions

Shopify advises contacting domain providers for assistance with DNS adjustments.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
33

HI Sophia

My issue is a little different , here is a screen shot

Screenshot 2023-08-05 104826.jpg
Screenshot 2023-08-05 104826.jpg1122×485 52.8 KB

Now i clicked on the link for shopify DNS settings you provided and compared it to my godaddy setup and its different my A record is pointing to 23.227.38.32 and my www cname record is pointing to xtremedigitalgraphix.com not shops.myshopify.com.

These settings on my godaddy were like this for long long time , i can’t even change them since they were applied using a shopify template.

Did shopify change there ip and cname settings ?

I think i would have to remove the shopify template from godaddy setup to change those settings .

Please let me know.

1 Like